Shipping FAQ
LoveHaven Shipping FAQ
1. What shipping methods do you offer?
At LoveHaven, we offer standard and expedited shipping options. Standard shipping generally takes 7 business days, while expedited shipping ensures a quicker delivery, typically within [insert number] business days.
2. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number on our website to monitor the real-time progress of your package.
3. Do you offer international shipping?
Yes, LoveHaven provides international shipping to various destinations. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping page for more details.
4. How are shipping costs calculated?
Shipping costs are determined by factors such as the shipping method selected, the weight of the package, and the destination. You can view the shipping costs during the checkout process before completing your purchase.
5. Can I change my shipping address after placing an order?
Unfortunately, once an order is placed, we are unable to modify the shipping address. Please double-check your shipping information before finalizing your purchase. If you encounter any issues, contact our customer support as soon as possible for assistance.
6. What should I do if my package is lost or delayed?
If your package is delayed beyond the estimated delivery date or is marked as lost, please reach out to our customer support team. We will investigate the issue and work towards resolving it promptly.
7. Will I incur additional customs fees for international orders?
Customs fees and import duties may apply to international orders. These fees are determined by the destination country's customs policies and are the responsibility of the recipient. LoveHaven is not responsible for any additional charges incurred during the customs clearance process.
8. What happens if I'm not home during delivery?
If you are not available to receive the package, the delivery carrier may leave a notification or attempt redelivery. It's essential to follow the instructions provided by the carrier to ensure a successful delivery. In some cases, you may need to pick up the package at a local courier facility.
9. Can I cancel my order after it has been shipped?
Once an order is shipped, it cannot be canceled. If you wish to return the items, please refer to our returns policy for instructions on how to initiate a return.
10. How can I contact LoveHaven's customer support for shipping inquiries?
For any shipping-related questions or concerns, please contact our customer support team via LoveHaventeam@gmail.com